Sage Traveling Terms and Conditions

 

Frequently Asked Questions

CANCELLATION POLICY

My plans have changed.  What is the Cancellation Policy?   If you want to cancel your entire trip, you are subject to our Trip Cancellation Policy. The Trip Cancellation Policy is 75% with 14 days notice.  There is no refund for cancelling the trip with less than 14 days notice.  If you have only booked individual tours and transfers and you want to cancel them, you are subject to our Tour and Transfer Cancellation Policy. The Tour and Transfer Cancellation policy is 80% refund with at least 7 days notice, 50% refund with at least 4 days notice, and no refund with less than 4 days notice. Tours run rain or shine.

 

MEET-UP AND TIMING

What should I do if I am having difficulties meeting up with the tour guide or driver?  You should call the local phone number(s) provided above.  That is the quickest way to resolve the situation.  Calling us before calling the local phone number may result in delays.

How can I avoid meet-up problems with my driver and/or tour guide?  You should carry a working mobile phone with you during your trip.  If you don’t have one that will work in your destination country, you should speak to your mobile phone company to add an international plan or rent one through www.wirelesstraveler.com or www.travelcell.com.

The cruise ship staff did not allow me to board the cruise tender? Can I get a refund?  Before your trip, you or your travel agent should find out the requirements for disabled cruise passengers to board tenders on that specific ship in that specific port.  No refunds are given if you are not allowed to go ashore.  We can check these requirements for you only if you add our travel agency name to your cruise reservation.

My flight or train was late.  Will the driver wait for me?  The drivers usually wait for a while, but may need to leave to handle another client and return later.  If your flight or train is late, you will usually need to pay an extra fee for waiting time which should be paid in cash to the driver.

I couldn’t find my driver so I took a taxi.  Can I get a refund?  You should not leave your designated meet-up location without calling your driver to see where they are parked. If you leave your pick-up destination in another vehicle, you will not receive a refund. 

If I start my tour late or end my tour early, will I receive a partial refund?  No partial refunds will be given for tours that you choose to shorten.

I’m having a great time! Will I be able to extend my tour past the scheduled end time?  This decision will be up to the tour guide and/or driver.  If the tour guide and/or driver agrees, you will need to pay them cash on the spot for their additional time.

 

TOUR ROUTE

Can the tour guide push my wheelchair?  Most insurance companies forbid the tour guides from pushing wheelchairs.  If you need someone to push your wheelchair, you should request this at the time you are making the reservation so that we can hire someone to do it.

I have booked a group tour. What if I can not keep up with the group?  If you have selected a group tour (where you join people you don’t know), you must be able to keep up with the rest of the participants even if there are cobblestones and hills.  If you think you might not be able to keep up with people walking at a comfortable speed, we strongly recommend that you choose a private tour instead of a group tour.  This will allow you to move at a pace that is comfortable to you.  If you can not keep up with the group, the tour guide will have to leave you behind and there will be no refund.

Will a wheelchair or mobility scooter be provided for my tour?  Loaner wheelchairs and mobility scooters are usually not available during the tour.  If you think you might need one, let us know

Will I encounter any accessibility challenges on the tour route?  We make an effort to choose the most accessible route that still allows you to see the major sights. Nevertheless, these tour routes still may present some challenges for some tour participants including cobblestones, hills, curbs, and broken elevators.  Refer to our website for accessibility details about the specific tour.

Will the tour itinerary exactly match what is described on the website?  We try to make every effort to match what is described on the website, but in some cases this is not possible.  Construction, traffic, public transportation strikes, taxi strikes, national holidays, and major events are a few of the reasons that an itinerary might be modified.

Will I receive a refund if the tour itinerary does not match what is described on the website?  No refunds will be given for modified itineraries.  Please communicate with your tour guide what your interests are, and a suitable alternative may be available.

 

ENTRANCE TICKETS

Are entrance tickets included in the tour price?  Entrance tickets are sometimes included and sometimes not included.  You can check the description of your specific tour on www.sagetraveling.com to determine if you will need to bring cash to pay for entrance fees.

Does a disabled person and/or their companion receive free admission to the tourist attractions?  Free admission usually depends on who is working that day.  We are unable to tell you if you definitely will or definitely won’t receive free admission.  In order to increase your chances of getting free admission, you should bring your Disability ID Card (if you live in the EU), your disabled parking placard, and/or a letter from your doctor stating your percentage of disability.

 

TRAVEL INSURANCE

What happens if I need to cancel last minute or I have a medical emergency on my trip?  As mentioned in our cancellation policy above, there is no refund for cancellations with less than 7 days notice.  We encourage travelers to purchase Travel Insurance which covers trip/tour cancellations as well medical emergencies you may have on your trip.  We would be happy to recommend a reputable travel insurance company…just ask us!

 

RENTAL EQUIPMENT

I have very specific features that I need in my rental equipment. Does your equipment have these features?  If you have specific features that you need (left hand vs right hand controls, size of wheels, basket on front, light weight, heavy duty, specific model type, etc…), we recommend that you bring equipment from home.  If equipment is delivered that is missing features that you need, we may not be able to rectify the situation.

 

PAYMENT 

How can I pay?  You can pay by personal check, cashiers check, wire transfer, or credit card.  There may be a 3% convenience fee depending on your payment method.  

 

FEEDBACK

What if the tour guide / driver does a poor job?  Please let us know as soon as you can.  We strive to only work with the very best guides and drivers.  We screen them all before we hire them, and we incorporate feedback on a continual basis to ensure that they are adhering to our high standards.

I had a great time! How can I thank you?  Many people are hesitant to book with an online business, so we love client testimonials!  Please email us telling us what you liked about our service along with a photo of your group in the destination.  We will add it to our testimonials section (without your last name) which will help us provide great experiences to more disabled travelers!

 

General Terms and Conditions

These general conditions of sale govern the contractual relationship between client and Sage Traveling Inc., both parties accepting them without reservation.

You declare to have read and unreservedly accepted the conditions of the order, including information on the characteristics of goods or services ordered, the price, timing, delivery, and these Terms and Conditions before placing your order. You represent that you have full legal capacity to order and accept these terms.

Sage Traveling Inc. and its representatives abroad act only as independent contractors acting on behalf of neither the customer nor the suppliers and principals. All exchange orders, coupons, and tickets, whether paper or electronic, are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions. Sage Traveling Inc. does not own nor operate the hotels, motor coaches, airlines, cruise lines, or any other service providers which compose their tours, and will not be held responsible for changes and/or cancellations for any reason by airlines, hotels or cruise ships.

Sage Traveling Inc. shall not be in any way liable for injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith. Sage Traveling Inc. shall not be held responsible for potential risks and hazards associated with travel where injury, delay, or unanticipated events may occur. Sage Traveling Inc.shall not be held responsible for accidents, damage, baggage losses and/or delays due to weather, strikes, acts of God, acts of governments or authorities, wars, criminal acts committed by third parties, loss due to theft, hostilities, civil disturbances, riots, defects of vehicles or breakdown in equipment, accidents involving animals, or to the fault or default of any company used for carrying out these tours. Sage Traveling Inc. shall not assume responsibility for standards of quality, hygiene, political stability, cuisine, sanitation facilities, diseases or viruses contracted while traveling for any cause, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations. Travel to these areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. Sage Traveling Inc. shall be held harmless from any and all liability in connection with the foregoing. Sage Traveling Inc. cannot accept responsibility for loss or expense due to delay or changes in transportation schedule or other causes. Sage Traveling Inc. shall not be held responsible for potential loss of services due to inclement weather conditions.

Photographs and videos illustrating the products are not in the contract. Actual products and services may be different than those shown in photographs and videos.

 

Price

The prices on the Sage Traveling site are in the currency indicated. They may be modified at any time and without notice. Prices are those applied at the time of order and subject to typographical error.

The price charged to the customer is the price indicated on the order confirmation sent by Sage Traveling. Currency exchange rates are determined by Sage Traveling.

 

Terms and Conditions for Equipment Rentals

Renter will return the mobility equipment in the same condition as when received, at the end of the rental period for inspection and recharge of battery (if necessary), or sooner, upon the demand by Sage Traveling Inc.. Sage Traveling Inc. may repossess the mobility equipment without demand at any time if it is used in violation of the terms of this agreement.

Sage Traveling Inc. shall not be liable or responsible for the loss of or damage to any property left, lost, damaged, stolen, stored or transported by Renter, its agents, servants, or employees, or any other person on scooter or wheelchair, either before or after the return thereof Sage Traveling Inc. Renter assumes all risk of such loss or damage and waives all claims against Sage Traveling Inc. by reason thereof and Renter agrees to hold Sage Traveling Inc. harmless from and to defend and indemnify Sage Traveling Inc. against all claims based upon or arising out of such loss or damage.

Renter assumes all risk and liability for any loss, damage or injury, including death, to persons or property of Renter or others arising out of the use, operation or driving of the mobility equipment.

Renter will reimburse Sage Traveling Inc. for the full cost of replacement upon demand for any damage, loss, theft, or destruction of the mobility equipment. The Renter understands and authorizes that Sage Traveling Inc. will charge the credit card used for any repair costs or the replacement costs of the mobility equipment.

Renter shall defend, indemnify and hold harmless Sage Traveling Inc., all of their agents, officers, servants, and employees from and against any and all losses, liability claims, damages, injuries, demands, actions and causes of action whatsoever, arising out of or related to any loss, damage or injury claimed by persons that may arise from the use, operation or driving of the mobility equipment, provided that such loss or damage was not caused by the fault or gross negligence and willful misconduct of Sage Traveling Inc. or its employees.

Renter assumes all costs and expenses of every kind and nature, including legal fees and disbursements arising out of and in connection with the use, operation or driving of the mobility equipment.

Sage Traveling Inc. assumes no liability or responsibility for any acts or omissions of Renter or of Renters agents, servants, or employees.

Renter shall require drivers to operate the wheelchair or scooter with reasonable care and diligence and comply with the terms of this agreement. Renter shall notify Sage Traveling Inc. immediately of any and all accidents and damage resulting from the use, operation or driving of the mobility equipment.

Renter agrees to pay all costs, expenses, and attorneys fees incurred by Sage Traveling Inc. in collecting sums due or in regaining possession of mobility equipment or in enforcing or recovering any damage, losses or claims against Renter.

Liability will be limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products.

 

Jurisdiction

Contractual information is presented in English and products and services offered comply with United States regulations. The case may be, it is up to the foreign customer to check with local authorities the possibilities of using the product he intends to order. Sage Traveling Inc. can not be engaged in case of non-compliance of a foreign country.

 

Disputes

This contract is subject to United States law.

Sage Traveling Inc. or its suppliers can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or improper use of products sold. It is the same for any changes resulting from product manufacturers. Responsibility of Sage Traveling Inc. will not, in any event, exceed the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products.

In case of difficulties in the implementation of this contract, the buyer also has the option, before any legal action to seek an amicable solution.

Any individual executing this Agreement as Renter in a representative capacity shall be bound personally, jointly and severally, with such fiduciary, corporation or other entity as to all obligations, expressed or implied, arising hereunder.

If any provisions hereof or the application of any provisions to any person or circumstance is held invalid or unenforceable, the remainder hereof and the application of such provision to other persons or circumstances shall remain valid and enforceable.

 

Website Terms and Conditions of Use

1. Introduction

1.1 This website (“the Site”) is owned and operated by Sage Traveling (“we, us, our”). By using this Site, you agree to these terms and conditions of use (“these Terms”). If you do not agree to these Terms, please do not use this Site.

1.2 We reserve the right to alter, suspend or discontinue any aspect of this Site or the content or services available through it. Any new features on this Site shall be subject to the Terms.

1.3 We may alter these Terms from time to time and post the new version on this Site, following which that version will apply immediately. You should therefore check these Terms regularly.

2. Ownership and Permitted Use

2.1 All content, text, graphics, messages, code, software and all other materials contained on this Site (“the Materials”) are owned by us or our licensors, and all proprietary and intellectual property rights (including copyright, database rights, names, logos and trade marks (including our trademark “Sage Traveling”)) wherever arising on or in the Materials or this Site vest in us (or our licensors) and all rights in such are reserved.

2.2 All Materials are presented solely for your personal and non-commercial use. You are permitted to print one copy of reasonable extracts of Materials for your personal and non-commercial use and to save one copy of such reasonable extracts to your local hard disk for such purpose. You are also permitted to create a transcript of Materials into Braille, for your personal and non-commercial use.

2.3 You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any of the Materials except for your own personal and non-commercial use.

2.4 You agree to use this Site only for lawful purposes, and in a manner which does not infringe the rights of, restrict, or inhibit the use and enjoyment of this Site by any third party. Such restriction and limitation includes, but is not limited to, conduct which is unlawful or which may harass or cause distress or inconvenience to any person.

3. Cookies

3.1 We use cookies only to facilitate your use of this Site and to enable us to recognize you as a returning visitor on subsequent visits to this Site; otherwise we do not use cookies to capture information about you and it is not our practice to mine for information without your knowing. Please note that no personal information including your name and email address is collected.

4. Third Party Links and Content

4.1 This Site provides links via hyperlinks and banner links to other websites, the content of which is not in our control. Accordingly, we do not accept any responsibility or liability for the materials on such websites. Links to other sites are not to be taken as an endorsement of such other sites or as a warranty that they will be accurate, error and virus free and free of other harmful components and we do not accept any responsibility for such matters in relation to such other sites. You should make your own enquiries in relation to any product or service from a third party supplier to ensure that it meets your individual requirements. You should also be aware that other sites may independently send you cookies and/or collect data and information.

4.2 Where information, comments, remarks, pictures or graphics are placed in any sections of this Site are deemed by us, in our sole discretion, to be offensive, slanderous, libellous or an affront to normal standards of decency they may be removed by us. If any such entry remains on view unwittingly or without our knowledge, the extent of our obligations is to remove the offending item, which will be deemed as responsible action by anyone using or monitoring this Site.

5. Disclaimer

5.1 Access to this Site and the Materials is provided “as is” and without warranties of any kind. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.

5.2 Whilst we try to ensure this Site is available and operable at all times, we cannot guarantee or warrant that this Site will operate continuously or without interruption or be error free. We do not warrant that this Site and the Materials are free from viruses or other harmful components.

5.3 Whilst we have made every effort to ensure that the information on this Site is up to date and accurate some of the Materials are provided by third parties and therefore we do not warrant or make any representations regarding the third parties referred to in this Site or the use or the results of the use of the Materials on this Site in terms of their correctness, accuracy, reliability, compliance with International Standards, Building Regulations or Disability Discrimination legislation or otherwise. If you discover any information on this Site which is inaccurate please email us at info@sagetraveling.com.

5.4 The criteria we have adopted in researching the information published on this Site does not necessarily conform to International Standards or to Building Regulations or Disability Discrimination legislation. Where symbols are used, they reflect what we consider to be acceptable to meet the needs of people with physical and sensory impairments but we do not and cannot guarantee accuracy of any listing contained in this Site and you should not be rely upon any such listings without further independent verification.

5.5 IF YOU ARE HAVING ANY PROBLEMS WITH THIS SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THIS SITE.

6. Limitation of Liability

6.1 Nothing in these Terms shall exclude our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation. These Terms are all subject to this paragraph.

6.2 In no circumstances shall we be liable to you, in contract, tort (including without limitation negligence) and/or breach of statutory duty, or otherwise for any loss of profits, revenue or income (whether actual or potential), loss of business (whether actual or potential), depletion of goodwill, for increased production costs or for any indirect or consequential (including economic) loss of any kind arising as a result of or in connection with this Site or any information, product or service featured on this Site at any time.

6.3 Our total liability to you, in contract, tort (including without limitation negligence and/or breach of statutory duty) misrepresentation or otherwise, for any loss or damage which you may suffer by reason of your use of this Site shall be limited to the amount paid by you to us, if any, for accessing this Site.

7. Law, Jurisdiction and General Provisions

7.1 Notwithstanding the jurisdiction where you may be based, these Terms shall be governed by and construed in accordance with United States law and you agree to submit to the exclusive jurisdiction of the United States Courts over any claim or matter arising under or in connection with these Terms. The place of performance shall be the United States. We make no warranty or guarantee that this Site or information available over it complies with laws other than those of the United States.

7.2 If any provision of these Terms is unlawful, void or unenforceable, then that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.

7.3 No failure or delay on our part to exercise any of our rights under these Terms shall operate as a waiver of such rights.

 

Privacy Policy

This Privacy Policy governs the manner in which Sage Traveling collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.sagetraveling.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Sage Traveling.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Sage Traveling may collect and use Users personal information for the following purposes:

  • To process payments

    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Sage Traveling has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Sage Traveling
www.sagetraveling.com
3319 Stoney Brook Houston, TX USA 77063
1-888-645-7920
info@sagetraveling.com

This privacy policy was last updated on January 18, 2013

 

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