Cancellation Policy UPDATED FOR COVID-19
If for any reason you change your mind, just let us know with at least 30 days’ notice before your tour, transfer or vacation package, and you will receive the full amount you have paid in a FULLY-TRANSFERABLE FUTURE TRAVEL VOUCHER (minus any unrecoverable expenses *). You may use the voucher to reschedule your existing trip or you may use it toward ANY TRAVEL PRODUCT in ANY DESTINATION that we offer **. If for some reason you are not able to use the voucher, it is transferable to a family member or a friend ***. The voucher is good for up to 3 years from the original departure date.* Pre-paid entrance tickets and train tickets are not included. Cruise purchases are bound by cruise line cancellation policies.** Trip can be rescheduled once without incurring a change fee. Additional rescheduling may incur change fees. *** Future Travel Voucher can only be transferred to another individual once.
If you want to cancel your entire accessible trip or any booking or segment of your trip, you are subject to our Trip Cancellation Policy. The Trip Cancellation Policy is 70% with 30 days notice, 50% refund with at least 20 days notice. There is no refund for cancelling the trip with less than 20 days notice.
If you have only booked individual tours and transfers and you want to cancel them, you are subject to our Tour and Transfer Cancellation Policy. The Tour and Transfer Cancellation policy is 75% refund with at least 21 days notice, 50% refund with at least 14 days notice, and no refund with less than 14 days notice. Tours run rain or shine.
Escorted Accessible Group Travel Cancellation Policy: 70% refund with 120 days notice. No refund with less than 120 days notice. We encourage you to purchase travel insurance to cover you in the case of trip cancellation.
For our latest newsletter on Coronavirus (COVID-19) please check here: Link